By paying in advance for support in blocks of twenty (20) hours you can save $400 compared to the cost of 20 hours of support billed at our standard rates. In addition, you will be billed for phone support in six (6) minute increments at the reduced rate of $80.00 per hour instead of fifteen (15) minute increments at the standard rate of $100.00 per hour. This same rate applies to on-site visits as well, although on-site visits will still be subject to a trip charge and a one hour minimum. We will send out a monthly statement showing the amount of time used and the amount of time remaining. If you choose our auto renewal option, we will automatically invoice you for an additional 20-hour block whenever your prepaid time is down to five (5) hours or less.